Shipping & Returns
Shipping Policy
Items are dispatched from the Jockey ware house and other locations are delivered within 2-6 business days.
Note : Due to unforeseen circumstances such as protests, storms, heavy rain, or other natural disasters, some orders may experience a delay. We appreciate your patience and understanding.
- For orders below Rs. 3,000, a flat shipping fee of Rs. 190 will be charged.
- Delivery times may vary based on the shipping address and other factors beyond our control.
For exchange of online orders, delivery charges will be applicable regardless of the order worth.
- Exchange from our physical stores is free of cost.
- Pickup option is available with a charge of Rs. 190 per pickup. Second time delivery charges and pickup charges will be charged at drop off.
Return & Claim Policy
- Unused products can be exchanged (size only) within 30 days from the date of purchase by presenting the product with an original invoice.
- No cash refunds will be entertained.
- Exchange without an invoice will not be entertained.
- Products purchased during any seasonal discount shall be considered as final sale and cannot be exchanged or refunded.
- Company reserves the right to make the final decision.
- In case of any manufacturing defect, a claim can be presented with an original invoice within 30 days from the date of purchase.
- Claim will be settled within 15 days from the date of claim received at the respective outlets as mentioned in store locations page.
- To settle a claim, company reserves the right to either repair the product or offer a new one in exchange.
- In case of a wrong item delivered or if the product is damaged in transit, customers must notify us within 24 hours of receiving the order.
- In case of an exchange, the product must be in its original condition with all tags and packaging intact.
- We do not accept returns or exchanges for underwear and swimwear due to hygiene reasons.
