Shipping & Returns

Shipping Policy

Items are dispatched from the Jockey ware house and other locations are delivered within 2-6 business days.

Note : Due to unforeseen circumstances such as protests, storms, heavy rain, or other natural disasters, some orders may experience a delay. We appreciate your patience and understanding.

For orders below Rs. 5,000, a flat shipping fee of Rs. 190 will be charged.
Delivery times may vary based on the shipping address and other factors beyond our control.

For exchange of online orders, delivery charges will be applicable regardless of the order worth.

Exchange from our physical stores is free of cost.
Pickup option is available with a charge of Rs. 190 per pickup. Second time delivery charges and pickup charges will be charged at drop off.

Return & Claim Policy

Unused products can be exchanged (size only) within 30 days from the date of purchase by presenting the product with an original invoice.
No cash refunds will be entertained.
Exchange without an invoice will not be entertained.
Products purchased during any seasonal discount shall be considered as final sale and cannot be exchanged or refunded.
Company reserves the right to make the final decision.
In case of any manufacturing defect, a claim can be presented with an original invoice within 30 days from the date of purchase.
Claim will be settled within 15 days from the date of claim received at the respective outlets as mentioned in store locations page.
To settle a claim, company reserves the right to either repair the product or offer a new one in exchange.
In case of a wrong item delivered or if the product is damaged in transit, customers must notify us within 24 hours of receiving the order.
In case of an exchange, the product must be in its original condition with all tags and packaging intact.
We do not accept returns or exchanges for underwear and swimwear due to hygiene reasons.