Shipping & Returns

Shipping Policy


Items are dispatched from the Jockey ware house and other locations are delivered within 2-6 business days.

Note : Due to COVID-19 lockdowns some orders may experience a delay. We appreciate your patience.

  • For orders below Rs. 3,000, a flat shipping fee of Rs. 190 will be charged.
  • Delivery times may vary based on the shipping address and other factors beyond our control.

For exchange of online orders, delivery charges will be applicable regardless of the order worth.

  • Exchange from our physical stores is free of cost.
  • Pickup option is available with a charge of Rs. 190 per pickup. Second time delivery charges and pickup charges will be charged at drop off.

Return & Claim Policy

  • Unused products can be exchanged (size only) within 30 days from the date of purchase by presenting the product with an original invoice.
  • No cash refunds will be entertained.
  • Exchange without an invoice will not be entertained.
  • Products purchased during any seasonal discount shall be considered as final sale and cannot be exchanged or refunded.
  • Company reserves the right to make the final decision.
  • In case of any manufacturing defect, a claim can be presented with an original invoice within 30 days from the date of purchase.
  • Claim will be settled within 15 days from the date of claim received at the respective outlets as mentioned in store locations page.
  • To settle a claim, company reserves the right to either repair the product or offer a new one in exchange.
  • In case of a wrong item delivered or if the product is damaged in transit, customers must notify us within 24 hours of receiving the order.
  • In case of an exchange, the product must be in its original condition with all tags and packaging intact.
  • We do not accept returns or exchanges for underwear and swimwear due to hygiene reasons.